Refund Policy

1. Eligibility for Refunds

Refunds are available for:

• Products that are defective or damaged upon arrival
• Services that were not provided as agreed

2. Refund Process

To request a refund:

• Contact our customer support at [email protected] within 30 days of receiving the product or service.
• Provide proof of purchase and a description of the issue.

3. Refund Approval

Once we receive your request, we will:

• Inspect the product or review the service issue
• Notify you of the approval or rejection of your refund within 7 business days

4. Refund Method

Approved refunds will be processed using the original payment method within 14 business days.

5. Non-Refundable Items

• Customized products
• Installation services once completed
• Monthly subscription fees after the service period has started